Please note that the booking/reservation and purchase of all our Tour
Products and Services are subject to the following terms and conditions AND
other terms imposed by our third party providers, fulfillment providers,
airlines, other tour products and independent supplier(s)
("Supplier") from time to time.
By effecting a booking of the
Tour Products and Services through these sites,
you expressly agree to be bound by terms and conditions herein and the
1. CHANGES TO RATES
The rates quoted in respect of the
Tour Products and Services are subject to
change without notice.
2. REMOVAL OF TRAVEL PRODUCTS
Destination Borneo Sdn Bhd reserves the right at any time and from time to time to
remove, modify or discontinue, temporarily or permanently the Products
and Services (or any part thereof) with or without notice. You agree that
Destination Borneo Sdn Bhd shall not be liable to you or to any third party in any
way for any modification suspension or discontinuance of the Tour
Products and Services.
Destination Borneo Sdn Bhd and their Suppliers are entitled at their discretion to
refuse and/or decline to accept any booking or reservation placed
through these Sites. You are responsible for your travel planning and
any bookings or reservations made based on such planning. Destination Borneo Sdn Bhd will not be held liable nor entertain a refund of any nature should you
book or reserve a Tour Product and Services that is not suitable.
If you have any special requests these will be passed on to the
relevant Suppliers but cannot be guaranteed by Destination Borneo Sdn
otherwise stated, all bookings or reservations are non-exchangeable and
Some Tour Products
and Services posted on these sites are offered by independent
Suppliers and are subject to their terms and conditions and the
availability of the Tour Product and Services.
For such products,
Destination Borneo Sdn Bhd merely acts as a electronic booking
platform for Tour Products of the Suppliers and shall not be
responsible nor liable for:
- overbooking, misinformation or mishandling of any
booking/reservation or booking by the Suppliers; or
- any other dissatisfaction or complaint relating to the quality of
the Tour Products provided by the Supplier;
- any damage or loss to your personal property or personal injury
howsoever sustained or caused.
Destination Borneo Sdn Bhd shall not be considered a party to any transaction
between you and any Supplier whether or not Destinaton Borneo Sdn Bhd may have
received some form of revenue or remuneration in connection with such
transaction or be liable for any costs or damages arising out of, either
directly or indirectly from you or any other person involved or related
to the transaction.
All Tour Products offered on these
sites are subject to
availability and acceptance, at the discretion of the Supplier of such
product or service.
In the event a Tour Product booked by you is not available,
Destination Borneo Sdn Bhd shall use its reasonable endeavors to suggest an alternative
product or service of similar pricing and quality.
Where the Tour Product is either not available or our suggested
alternative (where applicable) is not acceptable to you but is
nevertheless fully paid, we shall make a refund in accordance with our
If you fail to accept our suggested alternative
Tour Product by the
specified deadline, we reserve our right to cancel our tentative booking
of the same.
6. CHANGES TO ITINERARY
To change your itinerary, you must cancel your booking/reservation
and make a new booking/reservation. You agree not to hold Destination Borneo
Sdn Bhd liable in the event you fail to secure previously booked/reserved
Products whether or not for the same period while effecting such new
All cancellations are subject to the current cancellation policies in
force stipulated by the Suppliers and Destination Borneo Sdn Bhd. You are liable for
any additional charges or expenses imposed by the Suppliers and
Destination Borneo Sdn Bhd in respect of such changes or cancellation.
7. REFUND POLICY
In the event you decide to cancel your booking/reservation, you may
be entitled to a refund depending on the current policy in force of
Destination Borneo Sdn Bhd and the Supplier who supplied the Tour Product to you.
As the Refund Policy of different individual Suppliers may differ (the
same Supplier may also stipulate different Refund Policies for different
Travel Products), the Refund Policies for different travel products may
differ from travel product to travel product.
8. TRAVEL REQUIREMENTS
It is your responsibility to obtain a visa (where required) and other
relevant travel document at your own costs.
Please ensure you have a valid passport for the duration of your
trip. If you require any further information on passport or visa
requirements please contact the relevant embassies of your destination
9. FORCE MAJEURE
Neither Destination Borneo Sdn Bhd nor the Supplier shall be liable for damages of
any kind arising out of changes to the rates, route, timetable,
itinerary in respect of the Tour Product due to unforeseen
circumstances or circumstances beyond our control.